KFT Support

Your guide to bringing the family together.

Start with your account and family, then explore step-by-step help for Circles and every major feature in Keeping Family Ties.

Privacy comes first. Joining a family is never automatic. An invitation or approval request helps ensure that the right person enters the right private family space.
Getting started

Sign in or create your account

  1. Open KFT and enter your email address and password.
  2. If you already have an account, choose Sign In. If not, choose Create Account and complete your personal details.
  3. After authentication, choose whether to join an existing family or create a new family.
Use an email address you can access. If you forget your password, choose Forgot Password and follow the instructions sent by email.
Joining

Join an existing family

  1. Choose Join an Existing Family.
  2. Search for the family by its full name, or open the personal invitation sent by text, email, or link.
  3. Confirm that you selected the intended family and review who invited you.
  4. Send the family access request. The family owner receives a notification and reviews it.
  5. When approved, reopen or refresh KFT. That family’s authorized information becomes available.

If similarly named families appear, select the exact family you recognize. A subfamily or household may be a different private family space.

Organizing

Create a new family

  1. Choose Create a New Family.
  2. Enter a distinctive family name and create your own starting profile.
  3. Add initial relatives and relationships now, or continue and add them later.
  4. Review the Family Membership information shown by Apple.
  5. Invite relatives from Members after the family is ready.

The creator becomes the family owner and can review access requests, invite members, and manage the family’s coverage.

More than one family

Manage your families

Active families

On Home, a single tap includes or excludes a family from your current KFT view. This changes what you see; it does not remove your membership.

Primary family

Double-tap a family to make it primary. Other active families can remain included.

Access requests

Family owners can open Family Access Requests, review the requester, and approve or decline access.

Create another family

Use Manage Families to create another private family without leaving your existing families.

New feature

Use Circles to organize your people

Circles are flexible groups inside your family. Make an Inner Circle, Cousins, Care Team, Trip Group, or any group that fits how your family connects.

  1. From Home, choose Show Circles.
  2. Choose New Circle, give it a natural name, and place it on the Circles board.
  3. Sort People by Popular, Everyone, relationship degree, last name, or first name.
  4. Drag a person into a circle. Drag them again from People to include them in additional circles.
  5. Drag a person out to remove only that circle membership. Move or resize a circle without losing its people.

Use Circles elsewhere

  • Choose gathering invitees
  • Select message recipients
  • Share photos
  • Choose prayer visibility
  • Start group FaceTime calls
  • Filter member lists

Manage a Circle

  • Rename it from its menu
  • Delete it without deleting members
  • Use Undo after an accidental board change
  • Overlap circles to add someone to each overlapping group
People & relationships

Members and the family tree

Browse members

Search or sort relatives, filter by Circle, and view permitted contact and relationship details.

Add a relative

Choose Add or Import, then Add Family Member. Enter profile details and connect the new person through relationships.

Invite a member

Open the member’s profile and use the invitation action. Choose the intended family before sending.

Import or repair

Import GEDCOM, review unmatched people, edit relationships, or merge genuine duplicates while preserving information.

Private conversation

Messages

Start a conversation

Choose New Message, then select Everybody, a Circle, or individual recipients. Eligible relatives without KFT may be contacted through Text/iMessage.

Share more than text

Attach a photo or authorized KFT document. Reply, react with an emoji, and remove messages from your view when appropriate.

Family memories

Photos

Import and share

Add photos from Apple Photos, Google Photos, Camera, Files, or Scanner. Share with Everybody, a Circle, or selected people.

Organize and find

Filter by uploader, year, tagged person, or family. Open a photo to edit permitted details or sharing.

Export

Select photos to share, save to Apple Photos, or save to Files.

Respect access

Only people included by the photo’s family and sharing rules can access it.

Time together

Gatherings

Create an event in guided steps: Details, When & Where, Invitees, RSVP, What to Bring, More, and Review.

Invitations

Invite Everybody, a Circle, or selected relatives. Add a banner from family photos or import a new image.

Planning

Save a draft, add location and timing, request RSVPs, and create claimable items to bring.

For guests

Respond, claim or unclaim an item, open the location in Maps, or add the event to Apple Calendar.

For organizers

Edit details or cancel the gathering when plans change.

Birthdays & holidays

Upcoming events and wish lists

Upcoming

See birthdays, anniversaries, and Christmas wish lists. Select who appears in the Christmas section.

Your wish list

The wish-list owner can add, edit, and delete wishes for occasions such as a birthday or Christmas.

Giving a gift

Other members cannot change the owner’s wishes, but can privately claim an item to show that the gift is taken.

Gift ideas

Gift Ideas opens an external Amazon search using general occasion details without names or internal identifiers.

Important records

Documents

Add and organize

Create folders and import documents from Files, photos, Camera, or Scanner.

Control visibility

Share with Everybody, selected people, or Emergency Only when appropriate.

Maintain records

Edit details, replace a file, or delete it when you have permission.

Share safely

Send an authorized document in a KFT message or revoke a share token when necessary.

Care & encouragement

Prayer

Create a prayer request for Everybody, a Circle, or selected people. React, mark a prayer answered, delete it, or remove it from your own view. Supported attachments may include photos, video, or transcribed audio.

Traditions at the table

Family recipes

Preserve recipes

Add ingredients, directions, notes, photos, and the story behind the dish.

Import and discover

Use supported import tools or recipe search, then review the information before saving it.

See each other

FaceTime

Choose Everybody, a Circle, or individuals. KFT uses available phone numbers or email addresses and helps you choose when multiple contacts exist. FaceTime supports up to 32 participants.

Preparedness

Emergency tools

Open Emergency for family notification and communication resources, including tools intended for situations when ordinary phone service may be unavailable. Radio information may include verified public repeaters and family-added information. Follow local authorities and licensed-radio requirements.

Your account

Settings, privacy, blocking, and export

Notifications

Review invitations, family approvals, and reminders. iPhone notification and sound permissions also affect alerts.

Privacy and blocking

Family permissions determine access. Blocking prevents members from seeing one another’s shared activity or contacting each other through KFT.

Backup & Export

Create an export, review file issues, and open Apple’s share options when it is ready.

Delete account credentials

Deleting your login removes private credentials. Shared family-tree profiles and contributions may remain to preserve family records.

Quick answers

Troubleshooting

I cannot see the family I expected.

Check Manage Families and confirm the correct family is active. If you requested access, the owner must approve it first.

I did not receive a notification or sound.

In iPhone Settings, find KFT under Notifications and allow notifications and sounds. Confirm the request went to the intended family.

A photo or document thumbnail is blank.

Confirm the original is available, KFT has Photos or Files permission, and the Jetson connection is available. Reopen the item before importing again.

I cannot add to someone else’s wish list.

Only the wish-list owner changes wishes. Other members can claim an existing wish to show that the gift is taken.

I cannot find an import option.

Options depend on the screen. Photos can use Apple Photos, Google Photos, Camera, Files, and Scanner. Documents use Files, Camera, and Scanner. Family trees use GEDCOM import from Members.

I still need help.

Include what you tried, what happened, the affected family or feature, and your iPhone and iOS version. Never send your password.

Still stuck?

Send a beta support report describing the steps that led to the problem. Please do not include passwords or sensitive credentials.

Open the Beta / Contact Form